CASE STUDIES
At Quick Response Consulting Limited we turn logistics challenges into efficient, cost effective and scalable solutions. Here’s how we’ve helped clients across industries to improve operations and create sustainable value.
Ivan, the Company Director, is a seasoned Logistics and Supply Chain professional with over 15 years of hands-on experience in leading large-scale transformation programmes across multiple sectors, including FMCG and Retail, Technology, Drinks Logistics and Food Services, Defence, Avionics and Aerospace, General Business Change and WMS/ WCS, TMS/ CMS and strategic transition planning.
Case Study 1: British multinational DIY, home improvement and garden centre retailing company
- Location: Midlands, UK
- Duration: April 2021 – April 2023
- Services: Warehouse Automation, WMS Migration, Home Delivery Integration
Overview: We led a multi-phase transformation project for a fully automated warehouse in the Midlands. The initiative included a major technology upgrade from Manhattan WMS v2017 to v2020 and full integration with KNAPP automation and Warehouse Control Systems (WCS).
Key Deliverables:
- Full design and delivery of KNAPP automated picking and sortation (ASRS, OSRs, pick-to-light, pick-to-belt)
- Manhattan Cloud WMS 2020 migration and deployment
- Seamless transition to dedicated courier-based home delivery solution
- Successful cutover and testing phases, including UAT and regression
- Stakeholder management across 3PL, the customer and technology vendors
Results:
- Significant improvement in order fulfilment accuracy
- Enhanced operational scalability and capacity for home delivery
- Increased efficiency through full automation of picking and despatch
Results:
- On-time launch with full operational readiness
- Improved service levels with on-time, in-full (OTIF) metrics above 98%
- Robust capacity to scale e-commerce grocery volumes
Case Study 2: e-Commerce Fulfilment Centre Launch (West London)
- Location: West London
- Duration: July 2020 – March 2021
- Services: Facility Fit-Out, WMS/TMS/QMS Implementation, Recruitment Strategy & Execution
Overview:
We managed the successful launch of a brand-new 200,000 sqft Customer Fulfilment Centre (CFC) for a major UK supermarket, designed to support over 25,000 online grocery orders per week.
Key Deliverables:
- Site fit-out including cold storage, chill and ambient chambers
- Deployment of Mini-Load ASRS for SKU optimisation
- Customer’s WMS, TMS and QMS system implementation
- Full-scale recruitment of 800+ warehouse and transport staff
- Rollout of 150+ temperature-controlled delivery vehicles
Case Study 3: Defence Logistics Transformation
- Locations: UK wide (incl. Wiltshire, Greater London, Lancashire)
- Duration: June 2017 – November 2018
- Services: National Distribution Centre Setup, WMS Deployment, Workforce TUPE
Overview:
We directed the end-to-end logistics transformation for a major designer, developer and manufacturer of a wide variety of aerospace and military systems. The customer was moving from a fragmented model to a centralised NDC supported by regional satellite depots. The project involved the full design and implementation of Manhattan WMS and integration with bespoke CMS/TMS platforms.
Key Deliverables:
- Design and build of new NDC with racking, cable drum and cantilever solutions
- Seamless TUPE transfer of 50+ logistics members of staff
- Consolidation of >100,000 SKUs into a single distribution network
- Agile-based development of custom software solutions
- Deployment of TMS/CMS with real-time shipment visibility
Results:
- Significant cost reduction via centralised operations
- Improved stock visibility and inventory control
- Faster response time to mission-critical defence contracts
Results:
- Smooth transition with zero service downtime
- Higher order throughput with reduced error rates
- Enhanced control and visibility across fulfilment and final-mile delivery
Case Study 4: Telecoms – Logistics Transition & Automation
- Location: Dublin
- Duration: May 2015 – March 2016
- Services: Warehousing, Automation, VAS, Carrier Integration
Overview:
We managed the end-to-end transition of the major global Telecoms provider’s warehouse and logistics operations to the new 3PL supplier. The solution incorporated automation of order pick/ pack and tailored value-added services (VAS).
Key Deliverables:
- Conveyor-based order prep line and automated packing
- Design and build of VAS station for set-top boxes software flashing and mobile phone kits bundling
- Courier service deployment (Nightline/UPS) with service KPIs
- Warehouse layout design and fit-out
- Stakeholder alignment between the outgoing and new 3PL
Quick Response Consulting Limited 