UAT MANAGEMENT

User Acceptance Testing (UAT) is a critical phase of any system implementation and/ or change program as a whole. It validates whether the system functions as intended from the end business-user perspective. Our structured UAT services ensure users, processes and systems are aligned for a successful transition.

Real operational scenarios are identified and numerous permutations on the same theme derived to ensure all eventualities are covered.

We manage the UAT planning, execution, governance and communication confidently, with minimal risk and ensure comprehensive feedback is provided to Tech teams in order to enable seamless end-user experience.

Why Choose Us for UAT Management?

We bring tried and tested method for UAT scripts development, deep stakeholder engagement and a business-centric mindset. We bridge the gap between users and developers and often identify issues which can only be spotted by the operators. Operational know-how is a critical success factor to any WMS implementation.

What Sets Us Apart:

Experience across WMS, WCS, TMS, CMS and custom platforms
Domain knowledge in logistics, retail, pharma, finance and manufacturing
Scalable approach from small feature releases to enterprise-wide rollouts
Strong communication and governance documentation

UAT PLANNING & STRATEGY

We start by developing a detailed UAT strategy tailored to your organisation’s complexity, regulatory requirements and deployment model.

What is system’s reach? Who are the stakeholders? How are they affected and what is it in there for them as interested parties in UAT?

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TEST SCRIPT DEVELOPMENT

We develop comprehensive and business related test scripts that reflect actual operational scenarios, edge cases and exception handling. Each process is subdivided into a number of potential scenarios and all eventualities covered.

STAKEHOLDER COORDINATION

Effective UAT relies on tight collaboration between business users, IT team, external vendors and a wider group of interested parties (stakeholders). We act as the liaison and go to ‘bonding agent’, ensuring aligned and timely communication, quick decision-making and role clarity.

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UAT EXECUTION MANAGEMENT

We provide end-to-end oversight of the UAT lifecycle, ensuring timely test execution, accurate defect management and continual progress reporting. An UAT report is issued at the end of each business day informing the stakeholders on % progress, key defects and a number of reports successfully passed with all granularity beneath it.

DEFECT MANAGEMENT

We maintain a centralised issue log and actively support the defect resolution process-from identification, progress checking and escalation (where required) through to closure.

TEST SIGN-OFF & GO-LIVE READINESS

In the run up to go-live, we provide structured governance and documentation to support executive or steering committee approvals. This consists of full UAT reports with supporting information for each test case whereas all test data is preserved and saved. Hence, any test case can be reverse-engineered using the available data trail and results independently checked.